SOME Frequently asked questions

We ship Monday through Thursday. We do not ship on Friday, Saturday, or Sunday.

If an order is received before 12:00 pm Monday through Thursday, it will be shipped that same day.

If an order is received after 12:00 Monday through Wednesday, it will be shipped the following day.

If an order is received after 12:00 pm on Thursday or anytime on Friday, Saturday, or Sunday, it will be shipped on Monday morning.

In 2024 we will not be shipping on 1/1, 1/15, 5/27, 7/4, 9/2, 11/28, 12/25

We ship via USPS for all United States (USA) orders. Standard shipping takes an estimated 5 - 7 business days except Hawaii, Alaska, Puerto Rico, and other US territories which have an estimated time of 10 - 17 business days.

Shipping within the United States (US), Canada, and Mexico is free.

What is your return policy? 

CACAYE isn’t for you? No worries! We’ll refund your order in full within 15 days of purchase.  


What are the steps to make a return? 


1. Contact our Customer Care Team

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements. It is important that you contact Customer Care before you send back a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care. 


2. Completing the return label and process 

Return labels will be sent to the email address attached to your original order unless otherwise specified.  


3. Packing your return 

Please safely pack the product. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label. 


All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund.  



Only products purchased on may be returned. 

Shipping costs and gift wrapping are not eligible for refunds. 

Items purchased from another retailer are not eligible for a refund.

Please reach out to the store you purchased from for a refund. 

For an exchange or refund request, email 

Items purchased with a discount or as part of a value set are not eligible for an exchange. 

Items of the same price, excluding any discount, are eligible for an exchange. 

Any products that are nearly empty, tampered with and/or filled with other substances are not refundable. 

Partial sets or bundles are not eligible for a return — only complete sets. 

Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable. 

Credit card refunds usually take 5-10 business days to appear on your statement. 

Gift card refunds will be available right away on your original gift card.

You can track your order using Shopify’s Order Status page.

Please visit your account page and simply update your information. 

Yes, we ship to Canada and Mexico, in addition to the US, including Puerto Rico.